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Assistant Manager/Deputy Manager - Shared Service Center

Job Description / Desired Profile:

  • Qualification: BCOM/MCOM
  • Experience:
    • 8+ years of relevant work area experience
    • 3+ years of team handling experience
  • Location: Thane
  • Number of positions: 2
  • The candidate would be expected to carry out the following:
    • The candidate should have experience in P2P.
    • Delivery & resource planning, Escalation management, Quality review, Process improvements, Maintain up to date SOP, checklists etc.
    • Management MIS & reporting, Training need analysis, Meet SLA, Delivery deadlines, Providing performance feedback to team members.
    • Transition of new clients, Carry out root cause analysis & action plan for errors/escalations.
  • Team Size: Capable of managing a team of 25-30 members
  • *Willing to work in US shifts.
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