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Customer Sales Representative - Gurgaon

Job Description / Desired Profile:

  • Organization Unit: Quatrro Global Services
  • Division: Technical Solutions Group
  • Location: Gurgaon
  • Band: 1A
  • Reporting Structure: Assistant Manager Operations
  • About Quatrro
    • Quatrro is a global services company offering business and knowledge processing services to organizations seeking higher operational effectiveness, greater flexibility and lower operating costs. As a true “Business Transformation Partner” Quatrro leverages its experience as “the pioneers of the Indian Business Process Outsourcing industry” to offer innovative outsourcing solutions that go well beyond labor arbitrage and deliver tangible process improvements to its clients. Quatrro's biggest differentiator is its commitment to provide “Value through Innovation” utilizing a combination of proprietary tools, platforms and unique business processes.
  • About Business
    • Quatrro's Technical Solutions offerings include both branded and private label solutions. As computers have become more and more sophisticated, the job of keeping them running has fallen to an ever-increasing group of specialists known collectively as "Tech Support Specialists". The first port of call is generally the manufacturer's Tech Support. Manufacturers and other service providers have started to scale back on in-house technical support staff to cut costs. The Quatrro offering is a solution beyond just the computer. It can be expanded to peripherals and other devices, providing a total solution in one place.
  • Principal Responsibilities:
    • Manage end-user customer phone calls / Chat / E-mail.
    • Handle large volumes of Outbound / Inbound segment sales for the designated regions selling Technical Solutions
    • Demonstrate effective typing and verbal communication skills
    • Document case information
    • Demonstrate commitment to client/internal/customer satisfaction
    • Demonstrate basic technical knowledge.
    • Sell the product plans of the organization.
  • Critical Skills Required:
    • Basic knowledge of PCs and Internet
    • Communication flow, sentence construction & correct grammar in written & Spoken English Communication, Speech clarity, voice clarity, good pronunciation and should not have MTI (Mother Tongue Influence)
    • Good listening and responding skills
  • Candidate Specification:
    • Bachelor’s degree from a three-year college or university (BA, B.COM, BSC , etc.) / Under – graduates with good communication skills would also be considered pursuing through correspondence /Drop-outs
    • Candidates with Minimum 6 months & Maximum 36 Months of experience in International Voice based Sales Outbound /Inbound / Customer service process.
    • Candidate should have basic tech knowledge.
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